Description
Accommodation - Shared
Contract duration - 7 months
Main Function
To operate the Front Office and Information facility.
Qualifications
Proven ability to operate this focal-point area with tact and diplomacy.
Demonstrated problem-solving skills.
Progressed experience in cash handling.
Proven ability with Guest Relations: able to communicate with all levels and ages of Guests. Proven competence with microphone and public speaking.
Proven ability in the use of computers in a Windows-based environment (word, excel).
MAIN RESPONSIBILITIES
Read, understand and follow all MSC Standard Procedures which relate to your position.
Record all Guests complaints in the complaint register, following-up all complaints according to procedures. Fidelio Complaint Management S.O.P. 20.09.00
Attend any planning meetings arranged by the Hotel Director or GRM AGRM/Concierge and Accounting Mgr.
Read and understand the Organisation Chart of the Ship to know who reports to whom.
Understand the geography of the Ship to which you are assigned. Read the Deck Plans and remember the layout of the Ship.
Attend training sessions related to the Fidelio and other relevant information systems.
Receive proper training about cash handling by the onboard Accounting Manager within the first 30 days after embarkation. Understand and perform cash and credit card transaction, be responsible of a cash float.
Provide information and general assistance to Guests, giving specific attention to the elderly, the very young, single, disabled and any ethnic minorities
Be prepared with answers for the most common questions relating to payment for services, directions, excursion bookings, dining reservations, times of activities etc. Offer information to Guests on general disembarking matters, including tipping, immigration, customs, transport, account payment, luggage labels etc
